Shelby Township, MI
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Priority Waste
45000 River Ridge Drive, Suite 200
Clinton Township, MI 48038
586-228-1200
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Billing Requests
For inquiries into billing, please click here and select "Billing" as the "Nature of Inquiry," or email billing@prioritywaste.com to contact the Priority Waste billing team.
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For inquiries into property damages or spills, please click here to contact the Priority Waste safety and legal teams.
Waste Services - Trash and Recycling
2026-2027 Priority Waste curbside waste collection rates
Priority Waste has recently started invoicing Shelby Township residents for 2026-27 curbside waste collection. Under the terms of the current Priority Waste contract, residents will pay $62.19 per quarter.
Residents who pay for a full year in advance receive one free month of service as part of the Annual Prepayment Discount. Under the terms of the contract that total would be $228.03. Additionally, seniors 60 and older receive a 10% discount.
To qualify for Priority Waste’s Annual Payment Discount, payment for the full year must be made by June 30, 2026. For more information on billing, payment options, or to prepay and receive the discount, please contact Priority Waste at billing@prioritywaste.com or call 586-228-1200 or 855-927-8365. If payment is not made by the deadline, customers will be responsible for the entire 12-month period, billed quarterly for the remainder of the current year.
The senior discount must be confirmed with Priority Waste. To apply, please submit proof of age (e.g., a copy of your driver’s license) via email to billing@prioritywaste.com or by mail to “Priority Waste 45000 River Ridge Drive, Suite 200 Clinton Township, MI 48038.” If you are already receiving the senior discount (as noted on your Priority Waste invoice), no additional action is required.
2026–27 Billing (New Contract Year)
| Billing Scenario | Quarterly Cost | Annual Cost |
| No discounts | $62.19 | $248.76 |
| 10% senior discount | $55.97 | $223.88 |
| Annual Prepayment Discount (1 month free) | $228.03 | |
| Senior discount + Annual Prepayment Discount | $205.23 |
Communication from new Priority Waste management
July 1, 2026
Re: Service Recovery Plan Update from Priority Waste
Dear Residents :
One month ago, I was appointed Chief Executive Officer of Priority Waste after serving as a senior advisor behind the scenes. From my first day in this role, my focus has been clear: observe, assess, and correct. First and foremost, we want to acknowledge and sincerely apologize for the frustration and inconvenience many of you have experienced. We take full responsibility for the service failures that have occurred. While the challenges we face today were not created overnight, we are committed to addressing them with urgency, transparency, and accountability.
At Priority Waste, we are embracing a culture of continuous improvement. Every day, we are working to be better than we were the day before. Our objective is not simply to restore service, but to build a stronger, more reliable company than the one that existed before. We will continue to communicate openly, share our progress, and hold ourselves accountable for delivering measurable results. Most importantly, we are committed to earning back your trust, not through words alone, but through sustained improvement and reliable performance which we have detailed for you below.
Priority Waste’s 5 Point Recovery Plan
1. Fleet Expansion
To strengthen our operations, Priority Waste has purchased 198 trucks previously operating under rental agreements, as well as 91 new automated side-load collection vehicles equipped with upgraded technology to improve efficiency and reliability. To date, we have received 30 of the 91 new vehicles, with the remaining trucks expected to arrive by the end of August due to manufacturing and delivery timelines. Frequent vehicle breakdowns have been one of the primary causes of service interruptions. As these new trucks enter our fleet, they will improve route reliability and provide more consistent collection service for your household.
2. Staffing Enhancements
Over the past three weeks, we have hired 41 qualified drivers, and our recruitment efforts continue every day. Our goal is to maintain approximately 20 percent excess driver capacity, ensuring we can effectively respond to employee absences, seasonal demand, and unexpected operational challenges without disrupting customer service.
3. Container Reinvestment
Limited investment resulted in a significant backlog of container deliveries and repairs. During my first week as CEO, we invested more than $2 million to purchase 19,000 new containers to begin eliminating that backlog. In addition, we have expanded our container delivery operation from five crews to nine crews over the past 30 days. We anticipate completing all outstanding container requests within the next two weeks.
4. Customer Service Improvements
When service issues occur, our customers deserve timely answers and responsive support. Previously, our customer service operation was not adequately staffed to handle the volume of incoming calls. To address this, we quickly expanded our customer support capacity through a partnership with a Michigan-based contact center, allowing us to significantly improve responsiveness. As service performance has improved, customer call volume has declined by approximately 50 percent.
Ultimately, however, our goal is not simply to answer more calls, it's to eliminate the need for them by consistently providing on-time service.
5. Recovery Operations
While our goal is always to provide on-time service, we recognize that issues can still occur. When they do, missed collections will be recovered the very next day.
We understand the burden these service disruptions have placed on residents, families, municipal staff, and elected officials, and we sincerely apologize. We also recognize that the Fourth of July holiday period will place additional demands on collection operations. We are preparing for those demands now and will continue to use the recovery measures outlined above to protect service reliability, recover missed collections quickly, and keep residents informed.
I look forward to providing another update in 30 days and sharing the measurable improvements we continue to achieve. Thank you for your patience, your feedback, and the opportunity to earn back your trust.
Aaron Johnson
Chief Executive Officer Priority Waste
Shelby Township officials from the Solid Waste and Recycling Committee, the Department of Public Works and the Township Supervisor's Office continue to coordinate with Priority Waste to ensure the services outlined in the township's contract are being provided to residents. Township officials are aware that some residents are not currently receiving adequate service. If you’re one of them, please contact Priority Waste at ShelbytownshipLDC@Prioritywaste.com to provide Priority Waste with an opportunity to rectify the service issues. Additionally, residents can submit a waste collection complaint via the township's Residential Trash Service Request form. Know also that township officials are pushing Priority Waste to upgrade its service to Shelby Township residents.
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