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Frequently Asked Questions

Pages from R900 INFORMATION FOR WEBSITE-4

• Are these “Smart Meters”?

No meters will be replaced as a result of this change out. The program is only to replace the remotes on the outside of the house.

 

• Do they cause microwave damage?

Neptune Technology Group has provided technical information that indicated the R-900 remotes follow all federal requirements for radio transmissions.

 

• What is the manufacturers’ liability?

Neptune Technology Group will provide their standard warranty.

 

• Who is the provider?

Ferguson Waterworks is the sole provider of Neptune products in the state of Michigan. RFP’s were sought and Ferguson provided the only submittal.

 

• Is there an opt-out option?

An opt-out option is available.

 

• I have privacy concerns. Can it see my water usage?

The existing water meters cannot indicate when water is being used in real time. It can only give a cumulative read.

 

• What is the accuracy of reads?

There is no change in the accuracy of reads because we are still using the existing meter. The R-900 is just a device to retrieve the read from the meter.

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